Return & Exchange Policy
PKL Shop
At PKL Shop, we stand behind the quality of the products we carry. Because we are a specialty performance retailer, we have established the following guidelines to ensure fairness and clarity for all customers.
30-Day Return Policy
Returns are accepted within 30 days of purchase under the following conditions:
• Item must be unopened
• Item must be unused
• Item must be in original packaging
• Item must be in resellable condition
Items that have been opened, used, gripped, unwrapped, or modified are not eligible for return.
Proof of purchase is required for all returns.
Exchanges
If you would like to exchange an unopened item within 30 days, we are happy to assist.
Opened paddles, used balls, worn apparel, or applied grips cannot be exchanged due to hygiene and performance standards.
If you are unsure about your selection, we strongly encourage speaking with our team before purchase so we can help match you with the right product.
Non-Returnable Items
The following items are final sale:
• Used paddles
• Installed grips or overgrips
• Opened ball packs
• Clearance or discounted items
• Apparel that has been worn or washed
• Special-order or bulk team orders
Damaged or Defective Items
Shipping Damage
If your order arrives damaged:
• Notify us within 72 hours of delivery
• Provide clear photos of the packaging and product
• Include a written description of the issue
We will work quickly to repair, replace, or resolve the issue.
Manufacturer Defects
If a product arrives with a defect:
• Contact us within 10 days of delivery
• Provide photos and a description of the issue
If approved, the item will be repaired or replaced in accordance with manufacturer guidelines.
Return Shipping
• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable
• We recommend using a trackable shipping method
Chargeback Policy
By completing a purchase with PKL Shop, you agree to this Return & Exchange Policy. In the event of a chargeback dispute, this policy will serve as governing documentation for the transaction.
How to Request a Return
To request a return for an eligible item:
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Contact our team within 30 days of purchase
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Provide your order number and reason for return
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Wait for return authorization before shipping
Once approved, returns will be processed within 3–5 business days of receipt.
Need Assistance?
PKL Shop
4 Progress Rd
Greenville, SC 29607
Phone: 864-283-6929
Email: support@pklshop.com
We are here to help you choose the right equipment the first time and keep you confident on the court.